Refund & Cancellation Policy

Last updated: 24 October 2026

1. How plans work

• UniProf has a free plan and paid plans. A paid plan is a one-time payment for a fixed period (shown before you pay, normally 30 days).
• Plans don't renew automatically. Nothing is charged again unless you choose to buy another period.
• When a plan ends, your account moves to the free plan. Your data stays.

2. Cancellation

Because plans don't renew, there's nothing to cancel: simply don't buy another period. Your paid features stay active until the end of the period you paid for.

3. When you can get a refund

You can ask for a full refund within 7 days of payment if:

• you were charged twice, or charged by mistake;
• you paid but the plan wasn't activated on your account;
• a paid feature didn't work because of a problem on our side, and we couldn't fix it within a reasonable time.

Otherwise, payments for a plan period that has started aren't refundable, including for unused days or emails.

4. Not refundable

• Plans activated with a free (100%) code or given by UniProf.
• Referral rewards and discount codes, which have no cash value.
• Accounts suspended for breaking the Terms of Use.
• Results such as replies from professors or admissions, which no one can guarantee.

5. How to ask for a refund

Email support@uniprofs.in (or use the Support page in the app) from your account's email address, with the payment date, amount and reason. We reply within 3 working days. Approved refunds go back to your original payment method, usually within 5 to 7 working days, depending on your bank.

6. Contact

Questions about payments: support@uniprofs.in.